Frequently Asked Questions

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The iFetch is ridiculously cute and easy to use, but we understand you may still have a few questions. If you don’t find the answer you’re looking for in our FAQ section below, just e-mail us at info@goifetch.com.

With the unit powered off feed a damp cloth down into the tube and out the front launch area. Pulling the cloth back and forth (similar to flossing your teeth) will take care of one level of dirt.

As a bonus (and to get a better clean on the wheels) firmly hold the cloth from the ball hopper end and then carefully turn on the unit and press in the ball trigger to cause the wheels to spin about the cloth. Worst case, the cloth might tear or it might get jerked out of your hand and launched, but it shouldn’t damage the unit.

The iFetch Frenzy accelerates the ball 6-12 feet on average unless the dog retrieves it before then.

To get started with the iFetch Frenzy, all you need to do is remove it from the box, find the balls in the storage space underneath the Frenzy, and drop one ball in the top at a time to start hours of endless fetching fun! Watch as the ball accelerates out of one of three chutes along the base of the Frenzy at random.

The iFetch is powered by being plugged into the wall using the included wall plug, or can be portable by using 6 C batteries.

The iFetch Too has an internal rechargeable battery that charges in 2-8 hours.

This depends on each individual dog. Of our automatic ball launchers, we say that the iFetch is for small to medium breeds and the iFetch Too is for medium to large breeds, however we have seen large dogs use the iFetch and small dogs use the iFetch Too.

In order to figure out which size is best for your dog, we recommend you purchase a ball that is 1.5″ diameter and a standard size tennis ball (~2.5″ diameter) and test each one with your dog. If your dog prefers the 1.5″ diameter ball, then the iFetch will work fine. If your dog prefers the 2.5″ ball, then the iFetch Too is a better option.

Another thing to consider is the launch distance. If you intend to play with the product outdoors and launch it as far as possible, the iFetch Too is probably the best option due to its launch distance of 40 feet. It also has a rechargeable battery, unlike the iFetch, which has to either be plugged in or runs on 6 C batteries.

When deciding between the iFetch and iFetch Frenzy, consider a few factors.

  1. Distance – If you are working with a small space, the iFetch Frenzy is a great option because the ball only rolls 6-12 feet each time. The iFetch, however, has a 10ft setting that works well indoors. If you are looking for a further distance, the iFetch also has settings for 20ft and 30ft launch distances.
  2. Budget – The iFetch Frenzy is $39.95 and the iFetch is $115.
  3. Power – The iFetch Frenzy is non-electronic and makes no noise. The iFetch requires 6 C batteries or a power cord plugged into the wall to power it on.
  4. Surface – The iFetch Frenzy must be used on a flat surface (indoors or outdoors). The iFetch can be used on almost any surface (indoors or outdoors).

If you are still having trouble deciding and have questions, don’t hesitate to contact us at support@goifetch.com and we will be happy to help you decide which product is best for you and your dog.

When introducing your dog to the iFetch or iFetch Too, we recommend that you teach him or her to stay behind the product (or to the side of it) as the product prepares to launch. At its highest launch setting (30 feet for the iFetch, 40 feet for the iFetch Too), the product can toss the ball at speeds which could injure your dog, especially if they are standing directly in front of the product. While most dogs learn very quickly where to stand to avoid getting hit by the ball, adult human supervision is recommended until your dog is fully trained. To learn more helpful fetch training tips for your dog, please visit our training tips page.

The iFetch Frenzy is non-electronic and does not launch balls, so you don’t have to worry about your dog getting injured from the product itself. Please be cautious when letting medium to large dogs play with the miniature iFetch tennis balls (1.5″ diameter or 40mm). Supervise to ensure your dog does not choke or swallow the balls.

At iFetch we understand the importance of fast order processing and delivery. For orders placed on business days before 3:00 pm Central Time, we make every attempt to ship them the day they are received. As a result, it may not be possible to modify or cancel an order after it has been submitted. If the order cannot be cancelled, please follow the procedure stated in our return policy.

  • iFetch products come with a one year warranty covering manufacturer’s defects, assuming normal use.
  • Defective products returned to iFetch may be sent either shipping prepaid or, if pre-approved by iFetch, via UPS ground transportation with shipping paid by iFetch.
  • To honor the warranty, iFetch, at its option, will repair the defective product or replace the defective product with a new or refurbished unit.

Before iFetch will honor a warranty claim, the customer must:

  • provide proof of purchase,
  • obtain a Return Merchandise Authorization (RMA) Number by contacting iFetch at support@goifetch.com or 512-219-3271.

The warranty is void if:

  • the product is taken outside the United States,
  • the product was misused, or
  • the product was not purchased from an authorized seller

iFetch’s sole obligation under this express product warranty shall be, at iFetch’s option and expense, to repair the defective product, deliver to the customer an equivalent product to replace the defective product, or if neither of the two foregoing options are reasonably available, iFetch may refund to the customer the purchase price paid for the defective product. All products that are replaced will become the property of iFetch. Replacement products may be new or reconditioned. iFetch warrants any replaced or repaired product for ninety days (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. Defective products returned to iFetch must be packaged appropriately for safe shipment. It is recommended that the shipment be insured or sent by a method that provides for tracking of the package. iFetch is not responsible for loss or damage during shipment to iFetch. The repaired or replaced item will be shipped to the customer, at iFetch’s expense, not later than thirty (30) days after iFetch receives the defective product, and iFetch will retain risk of loss or damage until the item is delivered to the customer.

WARRANTY EXCLUSIONS:

iFetch will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or malfunction in the product does not exist or resulted from:

  • Failure to follow iFetch’s operation and maintenance instructions;
  • Unauthorized product alteration;
  • Weather conditions;
  • Damage to the product caused by any animal;
  • Abuse, misuse, negligent acts or omissions of the customer and/or persons under the customer’s control; or
  • Acts of third parties, accident, fire, or other hazards.

To get started with the iFetch, all you need to do is plug it in (or insert 6 c-cell batteries), press the button on the back to select a distance setting (10, 20 or 30 feet), drop a ball in, and it’s playtime!

To get started with the iFetch Too, you will need to charge the rechargeable internal battery before getting started. Plug the iFetch Too into the wall using the charger that comes with it. The light on the charger will turn green when it is charged and ready to go (can take anywhere from 2-8 hours to fully charge). The iFetch Too is portable once it is charged, can be unplugged and moved wherever you like. Press the power button on the back, select a distance setting (adjusting the safety switch so the red is visible in order to launch further than 10 feet) and select 10, 25 or 40 feet, or a random setting, which will randomly select a launch distance each time the ball is dropped in. Enjoy playtime!

The iFetch is designed for indoor/outdoor use with miniature tennis balls that are 40mm or 1.5 inches in diameter (the same size as most miniature tennis balls that you can find in pet stores). If you’d like to order more miniature iFetch balls, head on over to our online store.

The iFetch Frenzy uses miniature tennis balls that are 40mm or 1.5 inches in diameter

The iFetch Too uses standard size tennis balls. The iFetch Too balls that are included with each iFetch Too measure 2.5″ in diameter, however the iFetch Too will work with any ball measuring 2.4″-2.7″ in diameter.

The iFetch has three launch distance settings. 10 feet, 20 feet, or 30 feet. To set the launch distance, all you have to do is press the button on the back to cycle through the settings. The light will turn off after 30 seconds, but the iFetch will remain on (in standby mode) until you drop another ball into the funnel.

The iFetch Too has three launch distance settings, 10 feet, 25 feet, or 40 feet, and a fourth option for a random launch distance setting. To set the launch distance, all you have to do is press the button the back to cycle through the settings (switching the safety switch to red if you want to launch further than 10 feet). The light will turn off after 30 seconds, but the iFetch Too will remain on (in standby mode) until you drop another ball in the funnel.

If your dog already loves to play fetch, it should be pretty easy. Some customers have told us it took them less than 20 minutes (and a handful of treats) to teach their dogs how to use the iFetch, a href=”http://shop.goifetch.com/product-p/frenzy.htm” target=”_blank”>iFetch Frenzy, or iFetch Too.

To make things even easier, we have put together some training tips and a short training video.

Yes! The iFetch Too is a great option for medium to large dogs who prefer to use standard size tennis balls and who would like a further launch distance (up to 40 feet).

A long time! We’ve done extensive testing of iFetch and we have found that it will keep throwing balls for approximately 30 hours on a fully charged set of 6 C-cell batteries. If your dog can play fetch continuously for that long, then you may want to enter your dog into the Guinness World Records.

Some dogs slobber more than others. If your dog is a heavy slobberer, you may need to wipe off the balls from time to time. Some customers who have slobbery dogs have told us they’ve found success with miniature squash balls when using the iFetch. When using the iFetch Too, be sure to set it on one of the higher launch distance settings if your dog tends to slobber.

While that does sound like a fun experiment, we don’t recommend you put anything into the iFetch, iFetch Frenzy or iFetch Too other than tennis balls as that is not the intended use of the iFetch, iFetch Frenzy, or iFetch Too.

Your iFetch comes with three balls and an AC adapter for 110 and 220 volts. Batteries are not included.

Your iFetch Frenzy comes with three miniature iFetch tennis balls located in the hidden storage compartment underneath the Frenzy.

Your iFetch Too comes with three balls and a charger for the internal rechargeable battery.

If you are not completely satisfied with your purchase from our web site, you may return it in its original condition within 30 days to receive a refund of the purchase price (excluding shipping charges) less a $15 restocking fee. Please contact us at support@goifetch.com or 512-219-3271 to obtain a Return Merchandise Authorization (RMA) number prior to sending the product back.

Send returns to:
iFetch Customer Care
RMA #_________
3250 Hatch Road
Cedar Park, TX 78613

Non-defective products returned need to be packaged appropriately for safe shipment with shipping charges prepaid. It is recommended that they be sent by a method that provides for shipment tracking. iFetch is not responsible for loss or damage during shipment to iFetch. iFetch may refuse to provide an exchange or refund for any product that is not in its original condition. If iFetch refuses to provide an exchange or refund on a product due to poor condition of the product, the customer can request iFetch ship the product back to them (shipping paid for by the customer).

iFetch currently only services the U.S. We have resellers in place in countries all over the world. For the most current list, visit our International Distributors page.

Check the iFetch product page on our store to get the current estimated time to ship your unit.

The iFetch products were designed, prototyped and commercialized in the US, and are now assembled in China.